Privacy and terms

CAM Rider will not divulge any personal information provided on this site to any third party without your express permission.

Customers will receive information from CAM Rider on courses and related products when you have requested these to be sent to you. These will include details of courses, special offers, club runs and customer benefits and promotions.

CAM Rider will not pass on your email address or details to any other person - we operate a strict "No junk mail" policy. If you do not wish to receive any further information from us please send us an email stating so and we will delete all records of you from our system or note you do not wish email or post communication.

Trade marks and copyright

CAM Rider and the related logos are registered trade marks and may not be used by any person or organisation without our express written permission. All content and images on this site are copyright of CAM Rider and again may not be used in part or whole or in modified form without our express written permission.

The name CAM Rider, Camrider, Camrider's or recognisable derivatives are registered trade marks and protected under law. The Logo and fonts are again trade marks and protected under law. This includes derivatives and images that may seem similar enough to "pass off" in a court of law.

IMPORTANT INFORMATION ALL CAMRIDER CUSTOMERS TO READ!!!

Terms and Conditions:

  1. Payments: You must have paid the course fee in full five working days before the course starts. Payments can be made by credit/debit card or post payment to Head office dependent on your site of training. Once we have received your full payment or deposit we will confirm your course dates. Training dates may be lost if full payment is not received.
  2. Food. A packed lunch is advised for CBT, and suitable monies for a café lunch if you are on a full day training course other than CBT.
  3. Licence. On the day of your training, you must hold and be in possession of a UK driving licence, complete with the correct provisional category (including counterpart for photo card licences). You must bring your licence both parts, and photo ID if old style licence is held, Theory Test certificate and CBT certificate (DL196) once it has been issued. It is your responsibility to bring them along to all training sessions that you attend. In failing to do so training may be terminated for that day and fees for that day will be lost.
  4. Eyesight. You must be able to read a vehicle number plate from 20.5 meters (67 feet). If necessary aided by the use of glasses/contact lenses, which must be worn throughout training. CAM Rider take no reasonability if this standard is not met and training fees may be lost.
  5. Highway Code. You must have read the Highway Code and have an understanding of the rules, regulations and traffic signs found within the Highway Code. Failure to do so may cause the training to be halted and thus loss of training fees may occur.
  6. Theory test (Not needed for CBT - Needed for full practical test). All motorcycle/moped test candidates must have a motorcycle theory test pass certificate a minimum of 10 working days before the practical element of the full licensing test can be taken. Motorcycle theory test should be booked direct on 0300 200 1122 or www.dsa.gov.uk. Recommended material is the DSA Official Motorcycle Theory Handbook.
  7. Practical Test/Theory test. If a candidate does not gain a motorcycle theory test pass certificate as in point vi. then DSA can not allow them to take their practical accompanied riding test. 14 Working days notice is required to move or cancel a test date once allocated. Failure to give specified notice will result in the test and session fee being forfeit and the customer will require to rebook and pay for a new session and test..
  8. Own Motorcycle. If you are using your own machine you must bring along proof of insurance, MOT certificate (if required), and current road tax. The Motorcycle must also be in a roadworthy condition.
  9. Clothing. Camrider does have loan helmets, gloves and waterproofs. However you are required to wear sturdy trousers (Jeans), sturdy jacket, sturdy footwear that protects the ankle, leather gloves, and advisable if you can to bring your own your helmet if you have one.
  10. Attendance: You must attend all the scheduled days of training in full. You must take the test booked as part of your course. We cannot offer refunds or compensation for missed training sessions or test. If you do not attend elements of your time-tabled training your course may be terminated with no refund. Courses are sold as a whole and we can not offer refunds for part elements not attended.
  11. Re-test: If you should fail your test, you must take at least 1 further training session in each 4 week period whilst waiting for your re-test. Your next test must be taken within a maximum of 3 months or otherwise a full course will be required to train you to suitable standard, charged at full cost.
  12. Insurance: if training on one of CAM Rider's motorcycles you will be covered under our insurance, which is included in the course fee. Our insurance has £500 excess. As the rider of the motorcycle, in the case of accident or 3rd party damage you will be liable to pay the excess in the relation to the damage that is caused. Camrider can waive the excess by the customer paying the CDW fee shown on price list before you train. This will exclude you from excess charges in the case of accident to the motorcycle or 3rd party damage. CDW can not be bought after an accident has occurred.
  13. CAM Rider is a road safety organisation - if at any time a student shows an unsuitable attitude, or demonstrates unacceptable risk taking or failure to comply with instruction that endangers themselves or others on the road, the course will be terminated at that point and fees forfeited. The instructor as a licenced DSA assessor has final decision in this matter. Additional training may at the company's discretion be arranged at the students full expense.
  14. Camrider reserves the right to cancel a candidate's course or any element of training without refund - should an instructor, member of staff or any third party be subject to assault, abuse or threatening behavior from the candidate.
  15. Time gaps allowed in training. To ensure rider and instructor safety the maximum time gap between training events on a course is 3 weeks. After such time either a full CBT or off road familiarisation will be required at the discretion/request of the Company. Customers will need to pay for any such remedial training to bring them up to sufficient standard to continue with a course.

Cancellations:

  1. Notice of cancellation. Camrider require sufficient notice to cancel training courses or elements of a course. This allows us to comply with government legislation, to recoup any test fees, to attempt to resell a course to a third party customer or to reallocate the instructor and training resource elsewhere. If we do not receive sufficient notice of cancellation then the course or session will continue with a space available for you, regardless of your attendance. Fees will not be refunded unless notice (as specified below) is given. Refunds are subject to an administration charge.
  2. Definition of working days notice. Working days are Monday to Friday 9.00 AM to 5.00 PM and do not include Bank Holidays. Working days notice means allowing us at least the specified full working day(s) notice so as to reschedule. Notice must be given in a manner sufficient to be properly recorded and acted upon. i.e. telephone call direct to a sales advisor who will note the event on our computer systems.
    E.g. If one working days notice is required, and notice is given on Monday - then this would be sufficient for a course or session on the Wednesday (one full working day in between). However if notice is given on a Friday then this would be sufficient for a course or session that is starting on the next Tuesday. Please allow for full working days, and allow for weekends and bank holidays.
  3. CBT refund. To receive a refund, less a 10% admin charge, a minimum of 5 working days notice is required . To move CBT date 3 working days notice must be given. Full payment would be required for rebooking of training if specified notice is not given.
  4. Full test course refund. Multi session courses or courses inclusive of a DSA practical test will require 14 working days notice to receive a refund less 10% admin charge or deposit - whichever is greater.
  5. Special offers. Some courses may be sold on special offers and have specific terms and conditions (including cancellation) stated in the offer of sale.
  6. Gift certificates. Can be refunded in full if notice is given within 14 days of purchase as stated in our "Money Back Guarantee".
    Outside of Money Back Guarantee period no refund whatsoever can be made. Certificates may be transferred to a different recipient, subject to a 10% administration charge. Each Certificate has a one (1) year expiration date from date of issue. No refund, change of recipient or modification can be given when dates have been allocated to the course in part or whole. Any refund made must be to the original purchaser/card holder. Customers may use their certificate as part payment against courses of a higher value.
  7. Courses without dates allocated. We can offer a refund less 10% admin fee on any course or session that has not had dates allocated.
  8. Started courses. We cannot offer a refund or part refund for courses that have already started. Courses are sold as a block booked package and it is the responsibility of the customer to attend dates as booked or to give sufficient specified notice of cancellation.
  9. No fault non attendance. Should you be ill, injured or suffer any extenuating personal circumstances that precludes you from attending a course you have booked, you will still be required to pay the fee for the training and no refunds can be offered. Camrider will as a matter of goodwill give receipt of your course and confirm non attendance so you may claim against any insurance you may have. Camrider does not provide or offer any insurance for such circumstances.
  10. Guaranteed passes. Courses with a "Pass Guarantee" require full attendance on each specified date. The guarantee is invalid if you do not attend (in full) a training event that is part of your course.
  11. Camrider/DSA cancellation or reschedulement of courses/sessions. CAM Rider and the DSA reserve the right to alter course and test dates/times without notice. In the event that your dates or test has to be rescheduled due to adverse weather conditions or any extenuating circumstance, it will be rescheduled for the next available date. Refunds or compensation cannot be given for reschedulement, regardless of circumstance.

NOTE: CAM Rider sells complete courses for tuition. Once paid & confirmed, courses cannot be re-sold. CBT courses that are not GUARANTEED will require additional payment for tuition and bike hire for all subsequent sessions. If you wish to have a PASS GUARANTEED CBT please book and pay the additional fee before CBT start. All subsequent CBT training for PASS GUARANTEED courses beyond day 1 is free of charge; only bike hire fee is required. Please note this difference.