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Disability Access Policy

1. Policy Statement

Camrider is committed to providing inclusive, accessible motorcycle training services for all, in line with the Equality Act 2010 and UK best practice. We aim to ensure that disabled people are not placed at a substantial disadvantage and will make reasonable adjustments wherever possible.

2. Scope

This policy applies to all Camrider staff, instructors, trainees, and visitors engaging with our training services, facilities, and activities.

3. Commitment to Accessibility

  • We strive to identify and remove barriers to access in our training programmes, facilities, and communications.
  • We will make reasonable adjustments to accommodate the needs of disabled trainees, including adapting training methods, providing accessible materials, and supporting the use of assistive devices.
  • We are transparent about the inherent physical requirements of motorcycle riding and will clearly communicate any limitations where participation may not be possible for safety reasons.

4. Assessment and Reasonable Adjustments

  • Each trainee’s needs will be assessed individually and confidentially.
  • Reasonable adjustments may include, but are not limited to:
    • Alternative formats for training materials (e.g., large print, audio)
    • Adapted training schedules or methods
    • Allowing assistance dogs or support workers
    • Modified communication methods
  • Where full participation in motorcycle riding is not possible due to the nature of the activity, we will discuss alternative options or signpost to suitable adapted activities if available.

5. Staff Training and Culture

  • All staff receive disability awareness training and are informed of their responsibilities under the Equality Act 2010.
  • We foster a respectful, inclusive environment and encourage staff to support trainees’ individual needs.

6. Communication and Booking

  • We encourage trainees to inform us of any access requirements at the earliest opportunity, ideally at the time of booking.
  • Information about our services and this policy is available in accessible formats upon request.

7. Continuous Improvement

  • We regularly review our facilities, training practices, and this policy to ensure ongoing compliance and improvement.
  • Feedback from trainees and staff is welcomed and used to enhance our services.

8. Confidentiality

  • All disability-related information is handled sensitively and confidentially, in line with data protection laws.

9. Disability Access Complaints Procedure

9.1 How to Make a Complaint

  • Complaints can be made verbally or in writing (by email, letter, or via our website).
  • We will provide reasonable support to help you make a complaint, including accessible formats or accepting complaints via an advocate.

9.2 Informal Resolution

  • We encourage you to raise concerns directly with your instructor or a member of staff as soon as possible.
  • Many issues can be resolved quickly and informally at this stage.

9.3 Formal Complaint Process

  • If your concern is not resolved informally, please submit a formal complaint to our office.
  • We will acknowledge your complaint within two working days.
  • Your complaint will be investigated by a manager not directly involved in the issue.
  • If your complaint concerns a senior manager, it will be escalated to a director or independent reviewer.

9.4 Investigation and Response

  • We aim to provide a full written response within eight weeks.
  • If more time is needed, we will inform you and explain the reason for the delay.
  • Our response will outline our findings, actions taken, and your right to escalate the complaint if you are dissatisfied.

9.5 Escalation

  • If you are unhappy with our response, you may request a further review by senior management or an independent party.
  • You may also seek advice from the Equality Advisory Support Service (EASS) or consider legal action if you believe your rights under the Equality Act have been breached.

9.6 Accessibility and Confidentiality

  • We will make reasonable adjustments to ensure the complaints process is accessible to all.
  • All complaints are handled confidentially and will not affect your access to our services.

10. Contact Details