IMPORTANT INFORMATION ALL CAMRIDER CUSTOMERS TO READ!!!
Terms and Conditions (Revised November 2025)
1. GENERAL PROVISIONS
1.1. All training provided by Camrider (“the Company”) is regulated by the Driving and Vehicle
Standards Agency (DVSA) and is subject to all statutory frameworks in force at the -me of
training.
1.2. By booking, attending, or participating in any training, the customer (“the Customer”) agrees to be bound by these Terms and Conditions in full.
1.3. No variation of these Terms shall be valid unless expressly confirmed in writing and signed by a Director of the Company.
1.4. These Terms supersede any prior representations, communications, or agreements not expressly incorporated herein.
2. COMPULSORY BASIC TRAINING (CBT) – LEGAL FRAMEWORK
2.1. Compulsory Basic Training (CBT) is a legal requirement for all learner motorcyclists under UK law.
2.2. CBT consists of five distinct training and assessment elements prescribed by DVSA regulations. Each element must be individually assessed and signed off as satisfactory by a DVSA-certified instructor.
2.3. A CBT certificate (DL196) will only be issued where all five elements have been successfully completed. Attendance alone does not entitle the Customer to a certificate.
2.4. CBT is scheduled as training event or events as specified by the Camrider website or in the written offer made at the time of booking. The duration of instruction is not guaranteed, and progression depends entirely on the Customer’s ability and competence.
2.5. If a Customer does not complete all CBT elements within the day/event, they must rebook further training at their own cost. Prior payments do not entitle the Customer to additional training without further charge.
2.6. Instructors are prohibited by law from permitting Customers to advance to a subsequent element without demonstrating the required standard at the current stage.
2A. DEFINITIONS
“Working Days” shall mean Monday to Friday inclusive and shall exclude Saturdays, Sundays, and all Bank Holidays in England and Wales. Notice requiring “X Working Days” means clear full days between the day immediately following the notice and the day preceding the training or test event date.
3. TERMINATION FOR FAILING ENTRY OR PROGRESSION REQUIREMENTS
3.1. Training may be terminated at any time, including immediately upon arrival, if the Customer fails to meet legal, safety, or competence requirements as determined by the instructor, acting reasonably and in accordance with DVSA standards. Termination shall result in forfeiture of all fees for that training event.
3.2. For Compulsory Basic Training (CBT), the instructor may terminate training at any stage if, in their reasonable opinion, the Customer does not meet the required standard for any CBT element. This can occur at any time, including within a few minutes of commencement or after a longer period, as soon as it becomes apparent that the required standard has not been achieved (e.g. if the Customer fails the eyesight test, fails to present a valid licence, arrives after the start time of the course, is unfit to train, or cannot adequately communicate in English—criteria considered in Element A). This list is not exhaustive and assessment on each of the 5 compulsory training elements is performed in accordance with DVSA criteria. In such cases, all fees paid for that day shall be forfeited in full, and the Customer shall be required to rebook and pay for any further training at their own expense.
3.3. The Customer must rebook and pay in full for any further training required.
3.4. At the Company’s sole discretion (acting reasonably), reattendance of specific failed elements may be permitted, subject to additional fees.
4. LICENCE REQUIREMENTS
4.1. Customers must present a valid, original, in-date UK driving licence photocard. For old-style paper licences, a valid in-date UK passport must also be presented. All licence documents must be in good condition, easily readable, and not damaged, defaced, or so worn that any essential details are difficult to decipher.
4.2. The Customer warrants that all documents provided are genuine, valid, and current.
4.3. Failure to comply will result in immediate termination, forfeiture of fees, and a requirement to rebook training at the Customer’s cost.
5. CBT CERTIFICATE REQUIREMENTS FOR RIDING AND FURTHER TRAINING
5.1. Any customer riding a learner-legal motorcycle to the training site for CBT renewal must hold a valid, in-date CBT certificate (DL196) and comply with all legal requirements (insurance, tax, UK licence, L-plates, MOT if applicable).
5.2. Customers attending further training after passing a CBT—whether their certificate was obtained with Camrider or another provider—must present their CBT certificate for inspection if requested, especially if relying on it to ride to or participate in training.
5.3. Customers without a valid CBT certificate must not ride to the site and must make other transport arrangements, unless they hold a full motorcycle licence and are attending post-test or advanced training. Failure to comply or provide a valid certificate or licence on request will result in refusal of training and forfeiture of fees.
6. EU AND FOREIGN LICENCE HOLDERS
6.1. Only holders of valid UK or Northern Ireland driving licences may participate in training and testing. Holders of European Union or overseas licences are not eligible for training under DVSA rules.
6.2. Foreign or overseas licence holders must complete an official licence exchange using the D1 form (available at post offices or online at the government website) prior to booking any training.
6.3. Any customer presenting a non-UK or non-Northern Ireland licence will have training terminated immediately, will forfeit all fees, and must rebook once a valid UK licence is obtained.
7. PAYMENTS
7.1. A minimum deposit of £150 is required to secure a booking. Deposits are non-refundable except where cancellation is provided in line with the notice periods set out in Section 22 (Cancellation, Refunds, and Rescheduling), the statutory 7-day cooling off period, or where Camrider cancels a course for reasons not set out in these Terms. If cancellation is made in accordance with Section 22, an administrative fee of 10% of the total course cost will apply.
7.2. All fees must be paid in full no later than five (5) Working Days before the course start date.
7.3. Failure to pay on time may result in cancellation, forfeiture of deposit, and loss of booking.
8. COURSE LENGTH AND CUSTOMER RESPONSIBILITY
8.1. Courses are designed for the average learner; additional training may be required before the Customer reaches DVSA test standards.
8.2. Passing is based on competence, not attendance. The Customer is responsible for undertaking sufficient training to meet DVSA standards.
8.3. Camrider does not guarantee a pass at CBT or DVSA test level.
8A. TIME GAPS BETWEEN SESSIONS
8A.1. The maximum permitted gap between training sessions is three (3) weeks.
8A.2. Exceeding this requires further paid sessions to restore safe competence at Customer cost.
9. LANGUAGE PROFICIENCY
9.1. All training is conducted in English. Customers must demonstrate sufficient understanding without interpreters.
9.2. Radio communication is integral; inability to follow instructions will result in refusal of training and forfeiture of fees.
10. ALCOHOL, MEDICATION, AND DRUGS
10.1. The Customer must not be under the influence of alcohol, drugs (including prescription or over-the-counter medication that impairs riding), or any substance that may impair safe and legal operation of a motorcycle during any training session. The permitted alcohol level for training is zero.
10.2. The instructor must be reasonably satisfied that the Customer is not under the influence of any such substances before, and throughout, training.
10.3. If the Customer is suspected of being under the influence, or if there is any reasonable doubt as to their fitness, training will be immediately terminated and all fees forfeited.
10.4. The Customer has a duty to disclose any medication, health condition, or substance that may affect their fitness to ride in advance of the training session.
11. HEALTH, FITNESS, EQUALITY, AND DISABILITIES
11.1. Customers must ensure they are mentally and physically fit before booking. Customers must not have any balance issues and must be able to ride a push bike competently, including in normal traffic and when performing basic manoeuvres such as a figure of eight.
11.2. Instructors may refuse training if the Customer is deemed unsafe to ride. No refund is due, and fees are forfeited.
11.3. Reasonable adjustments will be considered in accordance with Camrider’s published Equality and Disabilities Statement and the Equality Act 2010 where practicable and lawful. Customers are required to notify the Company in advance of any adjustments that may be necessary.
12. ATTENDANCE
12.1. Full attendance is mandatory. Late arrival constitutes non-attendance.
12.2. CBT must be completed without absence under DVSA rules.
12.3. Failure to attend results in forfeiture of all fees.
13. RESPONSIBILITY TO CHECK DETAILS
13.1. Customers are responsible for checking, confirming, and maintaining communication regarding course dates, amendments, instructions, or tests.
13.2. Customers must check email and text messages daily and read all instructions in full.
13.3. Communications are deemed received once sent by Camrider to the Customer’s last provided contact details.
13.4. Failure to read or act upon communications does not relieve the Customer of liability.
14. THEORY TEST AND HIGHWAY CODE
14.1. A Motorcycle Theory Test pass certificate is not legally required to take Compulsory Basic Training (CBT). However, all customers must have a good understanding of the Highway Code before attending CBT. It is strongly recommended that customers preparing for CBT complete the free Ridefree course (ridefree.co.uk) or similar resources to ensure essential knowledge of road signs, markings, and rules. If a customer cannot demonstrate adequate Highway Code knowledge, training may be refused and fees forfeited.
14.2. A Motorcycle Theory Test pass certificate is mandatory for Module 1 and Module 2 tests. Proof must be supplied at least ten (10) Working Days prior.
14.3. If not provided, Camrider may cancel tests/training, with all fees forfeited.
14.4. Customers must study the Highway Code in advance. Instructors may refuse training if knowledge is inadequate, with no refund due.
15. EYESIGHT
15.1. Customers must read a number plate at 20.5m (with corrective lenses if worn).
15.2. Failure results in immediate termination, forfeiture of fees, and rebooking at Customer cost.
16. INSURANCE AND EXCESS
16.1. Loan motorcycles are insured subject to a £750 excess, payable by the Customer in the event of damage.
16.2. A Collision Damage Waiver may be purchased separately.
16.3. Radio equipment is excluded from insurance cover and must be paid for if damaged.
17. EQUIPMENT AND SIZE SUITABILITY
17.1. Camrider can loan helmets, gloves, and jackets for customers in sizes XS to XXL. Customers outside this range must provide their own, and all other required clothing and footwear must be provided by the customer.
17.2. Customers whose body size, shape, weight, or any physical characteristic may prevent the safe fit of gear or motorcycles must attend a pre-booking appointment to check suitability before booking any course.
17.3. Failure to comply results in refusal of training and forfeiture of fees.
17.4. All customers must attend training wearing appropriate, legal motorcycle clothing. This includes a motorcycle helmet that meets European (EU) or British safety standards (e.g. ECE 22.05, ECE 22.06, or BS 6658:1985 and carrying the BSI Kitemark, or equivalent), sturdy boots that give ankle support, motorcycle gloves, motorcycle-specific or heavy denim trousers, and a motorcycle or heavy denim jacket with several layers underneath. No areas of skin may be exposed.
17.5. Failure to wear appropriate clothing is a legal and safety requirement. Customers not correctly dressed will not be permitted to train, all fees paid will be forfeited, and rebooking at additional cost will be necessary.
17.6. The maximum combined rider and luggage weight for any learner motorcycle used in training is 140kg. The minimum recommended inside leg measurement is 28 inches (71cm), with 29–30 inches (74–76cm) preferable to safely touch the ground. If a customer believes they may be over this weight or under the minimum height threshold, they must contact Camrider and arrange a pre-booking site visit to confirm suitability before enrolling. Failure to do so, or booking when outside of these limits, may result in refusal of training, forfeiture of fees, and additional rebooking charges.
18. OWN MOTORCYCLE USE
18.1. Customers using their own motorcycle must provide valid proof of insurance, MOT (if applicable), road tax, and proper L plates.
18.2. The motorcycle must be learner legal, fully roadworthy, and insurance must specifically cover professional instruction.
18.3. Failure to comply may result in immediate termination, forfeiture of fees, and requirement to rebook.
19. ROAD CONDUCT AND BEHAVIOUR
19.1. Training will be terminated immediately, with forfeiture of all fees, if Customers: Exhibit unsafe behaviour; Fail to follow instructions; Are under the influence of alcohol/drugs; Abuse staff or third parties.
20. TRAFFIC AND PARKING INFRACTIONS
20.1. The Customer is solely responsible for any speeding fines, parking fines, or any other motoring or legal infractions incurred during training, including any use of Camrider vehicles or their own vehicle. All penalties, charges, or related costs are the full liability of the Customer.
21. RISK ACKNOWLEDGEMENT
21.1. Motorcycling is inherently dangerous and may result in injury or fatality.
21.2. The Customer participates entirely at their own risk, except in cases of injury or loss caused directly by Camrider’s proven negligence.
22. CANCELLATIONS, REFUNDS, AND RESCHEDULING
22.1. CBT/training cancellations require at least seven (7) working days’ notice. DVSA tests require ten (10) working days’ notice.
22.2. Failure to give notice results in forfeiture of fees.
22.3. Refunds are subject to an administrative fee of 10% of the total course cost.
22.4. No refunds apply where the Customer breaches these Terms.
22.5. These charges represent a genuine pre-estimate of Camrider’s loss (including staff allocation, DVSA fees, administration, and loss of training capacity).
22.6. A cooling-off period of seven (7) working days from booking applies, provided training has not commenced, is not due to commence within seven (7) clear working days of cancellation, and no DVSA practical test has been booked to take place within ten (10) working days of cancellation. All cancellation and notice periods are measured in working days (excluding weekends and public holidays).
23. GIFT CERTIFICATES
23.1. Gift certificates are valid for one (1) year from issue.
23.2. Certificates are non-transferable and may only be used by the person named at the time of purchase.
23.3. Refunds are available within fourteen (14) days of purchase provided no training date has been allocated, and training has not commenced or is not due to commence within seven (7) clear working days of cancellation. Refunds are payable only to the original purchaser.
24. CAMRIDER AND DVSA CANCELLATIONS
24.1. Courses/tests may be rescheduled due to weather, operational issues, or DVSA cancellations.
24.2. Rescheduling does not entitle the Customer to a refund or compensation.
24.3. Camrider accepts no liability for consequential losses including travel, accommodation, or loss of earnings.
25. TRAINING SITES AND INSTRUCTORS
25.1. Training sites and instructors may vary between sessions.
25.2. Variations in training site or instructor allocation do not entitle the Customer to a refund or compensation.
25.3. Customers are responsible for making their own travel arrangements to training sites.
26. DATA PROTECTION, PRIVACY, AND CCTV
26.1. Camrider processes customer personal data in accordance with its published Privacy Policy and GDPR statement available at www.camrider.com.
26.2. CCTV is used at training sites for safety, monitoring, and compliance purposes. Customers consent to such use by attending training sessions.
26.3. Camrider will only retain and use personal data in accordance with applicable data protection legislation.
27. EQUALITY, INCLUSION, AND DISABILITIES
27.1. Camrider operates in accordance with its published Equality and Disabilities Statement on www.camrider.com.
27.2. Reasonable adjustments will be made to support customers with disabilities or additional needs where legally required and operationally feasible.
27.3. Customers are required to notify Camrider in advance of any adjustments that may be necessary.
28. PHOTOGRAPHY AND MEDIA
28.1. Camrider may take photographs, video, or audio recordings during training for training, monitoring, safety, and promotional purposes.
28.2. Customers who do not wish to appear in promotional material must notify Camrider in writing prior to training.
29. FORCE MAJEURE
29.1. Camrider shall not be liable for delay or failure to perform any obligation where such delay or failure results from circumstances beyond its reasonable control, including but not limited to extreme weather, strikes, government restrictions, pandemics, or power failures.
29.2. In such circumstances, training may be rescheduled, but no refunds or compensation shall be due.
30. LIMITATION OF LIABILITY
30.1. Except in cases of death or personal injury caused by Camrider’s proven negligence, the Company’s total liability to any Customer shall be limited to the total fees paid by that Customer for the relevant training event.
30.2. Camrider shall not be liable for any indirect, consequential, or economic losses, including but not limited to loss of earnings, travel expenses, or accommodation costs.
31. CUSTOMER INDEMNITY
31.1. The Customer agrees to indemnify and keep indemnified Camrider, its employees, agents, and subcontractors against all claims, losses, damages, liabilities, costs, and expenses arising out of or in connection with the Customer’s breach of these Terms, negligence, or misconduct during training.
32. COMPLAINTS PROCEDURE
32.1. Complaints must be made in writing within fourteen (14) days of the event giving rise to the complaint.
32.2. Complaints will be investigated in accordance with Camrider’s published complaints policy.
32.2. Raising a complaint does not suspend or alter the operation of these Terms.
33. ENTIRE AGREEMENT
33.1. These Terms constitute the entire agreement between Camrider and the Customer and supersede all prior discussions, correspondence, or representations, whether written or oral.
33.2. The Customer acknowledges that no reliance is placed on any statement, promise, or representation not expressly included in these Terms.
34. SEVERABILITY
34.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
35. WAIVER
35.1. No failure or delay by Camrider in exercising any right or remedy provided under these Terms or by law shall constitute a waiver of that right or remedy.
36. THIRD PARTY RIGHTS
36.1. A person who is not a party to this agreement shall have no rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
37. GOVERNING LAW AND JURISDICTION
37.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
37.2. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.