IMPORTANT INFORMATION ALL CAMRIDER CUSTOMERS TO READ!!!
Terms and Conditions (Revised September 2025)
1. General
1.1. All training provided by Camrider (“the Company”) is regulated by the Driving and Vehicle Standards Agency (DVSA) and shall be subject to the statutory framework in force at the time of training.
1.2. By booking, attending, or participating in any training, the customer (“the Customer”) agrees to be bound by these Terms and Conditions.
1.3. No variation of these Terms shall be binding unless expressly set out in writing and signed by a Director of the Company.
2. Compulsory Basic Training (CBT) – Legal Framework
2.1. Compulsory Basic Training (CBT) is a legal requirement for all learner motorcyclists under UK law.
2.2. The structure of CBT consists of five distinct training and assessment elements prescribed by DVSA regulations. Each element must be individually assessed and signed off as satisfactory by a DVSA-certified instructor.
2.3. Completion certificates (DL196) will only be issued where all five elements have been successfully completed. Attendance alone does not constitute entitlement to a certificate.
2.4. CBT is generally expected by customers to be conducted and completed within a single working day. Camrider will quote for CBT training as an event scheduled for one working day, defined as 9:00 am to 5:00 pm, including a break for lunch. No specific number of instructional hours within that period is prescribed or guaranteed by law or by Camrider. The duration and progression through required CBT elements are entirely dependent on each Customer’s individual competence, ability, and progress.
2.5. If a Customer does not complete all required CBT elements within the allocated session (that is, during the working day or part thereof), they will be required to rebook further training at additional expense. The need for rebooking, and any associated costs, are solely the Customer’s responsibility, and prior payments do not entitle the Customer to additional training without further charge.
2.6. Under DVSA regulations, CBT is comprised of five legally required assessment stages, each of which must be passed in strict sequence before the Customer may progress to the next element. The instructor is expressly prohibited by law from allowing any Customer to advance to a subsequent stage unless the relevant safety and competence standard has been fully demonstrated at the current stage.
2.7. Where the Customer fails to meet the required standard at any stage, training will be terminated at that point, regardless of the time already spent on the course. Such termination can therefore occur after only a short time (for example, a few minutes) or after a longer period (for example, one, two or three hours). All fees paid for that day will be forfeited in full, and the Customer must rebook and pay for additional training at their own expense.
3. Termination for Failing Entry Requirements
3.1. Training may be terminated at any time during the event, regardless of whether only a few minutes or several hours of instruction have elapsed, in the event that the Customer fails to meet legal, safety, or competence requirements as determined solely by the instructor. In such circumstances, all fees for that training event shall be forfeited in full and no refund shall be given. The Customer must rebook and pay for any further training at their own expense.
3.2. Customers acknowledge and accept that termination may occur immediately upon arrival or within a short time of starting training (e.g. within minutes), or after longer elapsed training periods (e.g. one, two, or three hours), depending upon when the deficiency or failure to meet requirements becomes apparent.
3.3. Training shall also be terminated at any stage of CBT if, in the opinion of the instructor, the Customer does not meet the required DVSA legal standard necessary to progress from one element to the next. Termination may therefore occur at any time during the day and does not depend on total attendance time.
3.4. Where termination occurs under this Clause, the Customer must make a new booking and pay the full prevailing cost of further training. At the Company’s sole discretion, it may in some cases permit the Customer to re-attend only the specific failed element(s), subject to additional fees determined exclusively by the Company.
4. Termination During CBT
4.1. Where a Customer does not meet the DVSA standard on any CBT element, instruction shall be terminated, and the Customer will not be permitted to progress further that day.
4.2. The instructor’s decision in this regard is final and binding.
4.3. Customers wishing to reattempt training must book additional sessions at their own cost, at rates set by the Company.
5. License Requirements
5.1. Customers must bring an original, valid, in-date UK driving licence photocard to all training sessions.
5.2. For old-style paper licences, a valid in-date UK passport must also be presented.
5.3. Camrider accepts no liability for incorrect, expired, or invalid licence provision.
5.4. Failure to comply with this clause will result in immediate termination of the session or course, forfeiture of all fees paid, and rebooking at the Customer’s own expense.
6. Prior CBT Certificates
6.1. Customers attending with a valid CBT certificate gained previously, whether with Camrider or elsewhere, must provide the original document for inspection.
6.2. The certificate must be valid, complete, and correspond to the Customer’s current licence number.
6.3. Failure to comply will result in termination of the session or course and forfeiture of all fees paid, with rebooking at the Customer’s cost required.
7. EU and Foreign License Holders
7.1. Customers holding European Union or overseas driving licences must obtain written confirmation from Camrider prior to booking that their licence is valid and acceptable for training and testing purposes.
7.2. Failure to secure such written confirmation, or to provide satisfactory evidence that the licence is valid and accepted, will result in immediate termination of the session or course and all associated fees shall be forfeited in full. The Customer will need to rebook and pay for any further training at their own expense.
8. Payments
8.1. Bookings require a £150 minimum deposit.
8.2. All fees must be paid in full no later than five (5) Working Days prior to the course start date.
8.3. Failure to pay on time may result in cancellation and forfeiture of both date and deposit.
8.4. The Customer will need to rebook at their own expense if this clause is not met.
9. Course Length
9.1. Courses are designed as guidelines suitable for the “Average Customer.”
9.2. Additional training may be required at further cost before the Customer can safely meet the DVSA standard.
10. Customer Responsibility
10.1. Passing is based on competence, not attendance.
10.2. It is the Customer’s responsibility to undertake sufficient training to reach DVSA test standards.
11. Language Proficiency
11.1. Training is conducted in English. Customers must demonstrate adequate understanding without the use of interpreters.
11.2. Radio instruction is integral; Customers unable to follow communications will be refused training without refund.
11.3. Failure to comply will result in forfeiture of all fees paid for that event, and the Customer must rebook further training at their own expense.
12. Health and Fitness
12.1. Customers must assess their own fitness (mental and physical) before booking.
12.2. Instructors may refuse training where the Customer is deemed unsafe. No refund is due in such cases.
12.3. All fees for that event will be forfeited, and the Customer must rebook training at their own cost.
13. Attendance
13.1. Full attendance is required. Arriving late constitutes non-attendance.
13.2. DVSA regulations require CBT to be completed without absence.
13.3. Failure to adhere shall result in forfeiture of all fees paid and requirement to rebook at Customer’s expense.
14. Responsibility to Check Details
14.1. It is the Customer’s responsibility to actively check, confirm, and maintain communication regarding their course dates, amendments, instructions, or test arrangements.
14.2. Customers are required to check their email and text messages daily for any updates, amendments, or instructions issued by Camrider relating to their training or testing.
14.3. It is the Customer’s obligation to read all instructions in full. Failure to read or act upon any communication sent by Camrider does not relieve the Customer of responsibility and shall not be deemed a fault, omission, or liability of the Company.
14.4. By booking a training course, the Customer accepts that it is reasonable to expect to receive essential communications regarding the administration, conduct, or amendment of the course and undertakes to review and comply with such communications promptly.
14.5. Failure to comply will not relieve the Customer from liability for lost fees; additional sessions must be rebooked and paid in full by the Customer.
15. Motorcycle Theory Test
15.1. The Motorcycle Theory Test is not required for CBT alone but is mandatory for all Module 1 and Module 2 practical motorcycle tests.
15.2. Proof of the original theory test pass letter must be provided before a test; reference numbers alone are insufficient.
15.3. Where the theory test has not been passed and the pass number and documentation have not been communicated to Camrider at least ten (10) Working Days prior to any scheduled Module 1 or Module 2 test, Camrider reserves the right to cancel the relevant test(s) and any associated training session(s).
15.4. In such circumstances, all fees for the affected tests and training sessions will be forfeited in full and no refund will be given. The Customer will be required to rebook further tests or training at their own expense.
16. Highway Code Knowledge
16.1. Customers must study and have a sufficient working knowledge of the Highway Code prior to attending training.
16.2. Customers who, in the reasonable opinion of the instructor, do not demonstrate adequate familiarity with the Highway Code to enable safe training shall have their training terminated immediately.
16.3. In such circumstances, all fees for that training event shall be forfeited in full, and no refund will be given.
16.4. The Customer shall be required to rebook further training at their own cost, at such time as they have gained a suitable understanding of the Highway Code.
17. Eyesight
17.1. Customers must demonstrate ability to read a number plate at 20.5 metres, with corrective lenses if normally worn.
17.2. Failure to meet this requirement will result in immediate termination of training, forfeiture of all fees, and requirement to rebook at the Customer’s expense.
18. Insurance and Excess
18.1. Loan motorcycles are insured with a £750 excess.
18.2. A Collision Damage Waiver may be purchased.
18.3. Radio equipment is excluded from such cover and must be paid for if damaged.
18.4. Failure to accept or meet excess charges or cover requirements may result in training cancellation with fees forfeited and a requirement to rebook at Customer’s cost.
19. Equipment and Size Suitability
19.1. Camrider provides standard size riding gear ranging from Extra Small (XS) to Extra Extra Large (XXL). Customers who require gear outside of this standard size range must bring their own suitable riding equipment for use during all training sessions.
19.2. Customers whose body size, shape, weight, or any physical characteristic may fall outside typical proportions—such that there is a reasonable possibility that Camrider’s standard riding gear or motorcycles will not fit safely or comfortably—must arrange and attend a pre-booking appointment to check the suitability and fit of all required equipment and motorcycles prior to booking any course.
19.3. Failure to comply with these requirements, or failure to ensure correct fit of safety clothing and motorcycles prior to training, will result in refusal of training, forfeiture of all fees for the event, and a requirement to rebook at the customer’s expense.
20. Time Gaps Between Sessions
20.1. The maximum permitted gap between training sessions is three (3) weeks.
20.2. Exceeding this requires further paid sessions to restore safe competence at Customer cost.
21. Own Motorcycle Use
21.1. Customers using their own motorcycle for training must provide valid and original proof of insurance, valid MOT certificate (if applicable), and valid road tax for the vehicle.
21.2. The motorcycle must be learner legal and fully compliant with all legal requirements for learner motorcycle training in the UK.
21.3. The Customer must provide documentary evidence that their insurance policy specifically covers use of the motorcycle for professional instruction/training; Customers are advised that most insurance policies do not provide such cover as standard, and some may specifically exclude training with an instructor—Camrider requires clear evidence this cover exists prior to training.
21.4. The motorcycle must display L plates front and rear in the legally prescribed manner at all times during training.
21.5. The motorcycle must be roadworthy and fit for safe use on the public highway.
21.6. Failure to meet any part of this clause, or to provide satisfactory evidence as required, may result in immediate termination of the training session or course if no loan bike is available, with all fees for that event forfeited in full. The Customer must rebook and pay for further training at their own expense.
22. Road Conduct and Behaviour
22.1. Training shall be terminated with no refund if Customers:
- Exhibit unsafe behaviour,
- Disobey instructions,
- Present under the influence of alcohol/drugs,
- Abuse staff or third parties.
22.2. In such circumstances, all fees will be forfeited in full and further training must be rebooked and paid in full by the Customer.
23. Risk Acknowledgement
23.1. Customers acknowledge motorcycle riding entails inherent risks, including injury or fatality.
23.2. Camrider accepts no liability save for cases of proven negligence.
24. License and Test Document
24.1. Customers must provide licence and test details in advance to confirm DVSA test bookings.
24.2. Failure to do so may result in test or course cancellation, forfeiture of all fees, and a requirement to rebook at the Customer’s expense.
25. Suitable Clothing
25.1. Customers must wear sturdy trousers, ankle-protecting boots, and suitable jackets/gloves.
25.2. Inappropriate clothing will result in refusal of training with no refund, and training must be rebooked at the Customer’s cost.
26. Cancellations and Rescheduling
26.1. CBT/training requires seven (7) Working Days’ notice.
26.2. DVSA tests require ten (10) Working Days’ notice.
26.3. Non-compliance will result in lost fees, and the Customer will be required to rebook at their own expense.
27. Refunds
27.1. Refunds are subject to a 10% administration fee.
27.2. No refunds are issued where Customers breach these Terms.
28. Cooling-Off Period
28.1. Refunds may be requested within seven (7) Working Days of booking, provided training has not commenced during that period.
29. Undated Courses
29.1. Training without allocated dates must be taken within one (1) year of purchase.
29.2. No refund or rollover is available thereafter.
30. Non-Attendance Due to Illness or Circumstance
30.1. No refunds are provided for illness or extenuating circumstances.
30.2. Camrider may, at its discretion, provide documentary support for insurance claims.
31. Pass Guarantee Scheme
31.1. Customers must attend all sessions in full.
31.2. Exceeding a three (3) week break between CBT sessions requires purchase of a new CBT course at full price.
32. Special Offers
32.1. Promotional offers may include separate conditions which supersede these Terms.
33. Gift Certificates
33.1. Gift certificates are valid for one (1) year from the date of issue.
33.2. Gift certificates are non-transferable and may only be used by the person named as the recipient at the time of purchase.
33.3. Refunds are available within fourteen (14) days of purchase provided that no training dates have been allocated to the certificate.
33.4. Refunds are payable only to the original cardholder/purchaser.
34. Camrider/DVSA Cancellations
34.1. Courses/tests may be rescheduled due to weather or operational reasons.
34.2. Rescheduling does not entitle Customers to a refund or compensation.
35. DVSA Test Cancellation – Examiner Issues
35.1. If cancelled due to examiner sickness/equipment failure, reschedule shall be free of charge.
35.2. If cancelled due to weather, Customers must pay instructor/equipment costs for the day.
36. Definitions
36.1. “Working Days” shall mean Monday to Friday inclusive and shall exclude Saturdays, Sundays, and all Bank Holidays in England and Wales.
36.2. Notice requiring “X Working Days” means clear full days between the day immediately following the notice and the training or test event date.
37. Governing Law
37.1. These Terms shall be governed exclusively by the laws of England and Wales.
37.2. Disputes shall be subject to the exclusive jurisdiction of the English courts.